Refund & Returns Policy

We want you to be happy with your order. Because our products are handmade personal-care items, we have a few hygiene rules. This policy applies to orders placed on this Site by [BUSINESS LEGAL NAME] (doing business as Ahamza Vision).

Damaged, defective or wrong items

If your order arrives damaged or defective, or we sent the wrong item, email [email protected] within 7 days of delivery with your order details and a photo. We will send a replacement or give you a full refund, including shipping. You do not need to send the item back unless we ask.

Returns of unopened items

You may return unopened, unused items in their original condition within 30 days of delivery for a refund of the item price. Please email us before sending anything back so we can give you the return address. Return shipping costs are your responsibility unless the return is due to our error, and original shipping charges are not refundable.

Opened or used items

For health and hygiene reasons, we cannot accept returns of opened or used salve or toothpowder, unless the item was damaged, defective or wrong when it arrived. If you have a reaction to a product, stop using it and contact us; we will review it with you.

How refunds work

Approved refunds go back to your original payment method through PayPal. We process them within 5 business days of approval or of receiving your return. Your bank may take another 5–10 business days to show the credit. Any sales tax charged on refunded items is refunded too.

Cancellations

If you need to cancel, email us as soon as possible. If your order has not shipped yet, we will cancel it and refund you in full.

Lost packages

See our Shipping Policy for lost or stolen packages.

Contact

[BUSINESS LEGAL NAME]
[BUSINESS MAILING ADDRESS]
[email protected]